Junior Processing Consultant needed: Salary R6 000 to R8 000 per month
The primary focus of your role is to track and process all new claims, chase requirements and general administration within the claims business unit.
You’ll work closely with members in our Individual Life claims team, external stakeholders and may also be involved or interact with other internal teams to resolve a process or activity.
Qualifications
You must have passed Grade 12 / Matric with Maths Literacy NFS achievement level 3
You must be a Graduate from University or Technikon or be studying towards a degree or diploma having completed the first year of studies
Beneficial: NQF Level 5 Accreditation (broad based knowledge of applicable legislation, economic principles and financial services industry)
Experience
*Must have worked in a administrative position
Your knowledge:
Sound Business and Operational knowledge of Insurance Industry administrative processes
Be knowledgeable with the use of the CRM system
Good knowledge of the business administration platforms
Familiar with Compliance Processes and Procedures in the Insurance Industry
Familiar with the business products and their rules and workings
Your Outputs:
Self administration and self monitoring of workflow items according to agreed SLA per process
To update the pipeline tracker or any other systems/database on a regular basis to ensure up to date with client accounts.
Assist with the enhancing processes and activities
Processing forms, instructions, applications etc requested by financial advisers for the processes that you participate in
Dealing with queries through to resolution, internally or externally
Adherence to all quality standards set per process for the processes that you participate in
Ensure that process are completed within the required SLA
Identifying and reporting on service failures and errors
Provide clients with the organisation’s service and product information when required
Provide input to the effectiveness and soundness of policies and procedures for the processes that you participate in
Ensuring that all correspondence are professional and in line with standards and protocols of the organisation
Adherence to the processing area’s processes and Activity Work Instructions
Adherence to organisations compliance processes and policies
Punctual follow-up and feedback on clients queries
Your skills and character traits:
MS Office and PC literate
Numeracy
Accurate typing skills
Excellent verbal and written communication skills
Organised and have the right administrative skills
You are quality driven
You have the ability to pay attention to detail as accuracy is important
You are able to use effective interpersonal skills to resolve conflict situations
You are able to work effectively with others and contribute to team task accomplishment
You are able to operate effectively under pressure
You are task and deadline orientated
You have an analytical mind and above average problem solving techniques
You have a strong sense of ownership
You have good time management skills
You are proactive and innovative
Job Type: Permanent
Salary: R6,000.00 to R8,000.00 /month
Experience:
Life claims administrative: 1 year (Required)
Apply Now
Source: Indeed
