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Customer Support Technician urgently needed: APPLY HERE

Customer Support Technician urgently needed: APPLY HERE

Umhlanga, KwaZulu-Natal

The main purpose of this job is to ensure that returned faulty stock is repaired/tested efficiently and effectively in order to be able to meet SLA requirements set by the vendor and by Rectron, and ultimately ensure customer satisfaction.

Primary Objectives:

§ Timeously assess and repair jobs

Ensure set KPI’s are reached and maintained
Ensure effective customer communication
Effective follow up and Job checking
Report any incompatibility of products to management
Execute Rectron standards of excellence in all work completed.
Build good relationships with staff and customers, display a courteous and helpful attitude at all times.
Assist with other job related duties as and when required
Other duties as specified by your line manager
§ General admin and housekeeping

Education/Qualification, Skills and Experience


Relevant Technical Qualification
Skills & Competencies

Attention to detail
Problem Solving
Understanding of gross technical problems
Strong ability to work according to a time line and schedule
Ability to work under pressure
Well disciplined’ individual
Ability to effectively diagnose failures ensuring a low return rate
Experience (experience required for the job)

Minimum of 2 years’ experience in a technical environment

Job Type: Permanent


Technical: 2 years (Required)

Apply Now

Source: Indeed

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