Customer Care Consultant wanted immediately: APPLY HERE

Johannesburg, Gauteng
Permanent
Job Listing

Job Number
55945

Job Type
Permanent

Job Title
Customer Care Consultant

Computer Skills
MS Excel

Industry
Telecommunications

City
Johannesburg (Incl. Northern Suburbs)

Province
Sandton

Job Description

Knowledge and experience • Sound understanding of financial concepts • Proficient in the MS Office suite of applications • Advanced MS Excel • IT Service desk experience advantageous but not essential Attend meeting with the customer and telecommunications vendor account manager. • Responsible to take and distribute minutes as well as follow up on actions arising therefrom • Problem solving and solution generation for frustrated users • 1st Line Support • 2nd Line Support • 3rd Line Support • Financial Administration of customer-vendor accounts • Weekend and after hours Standby (usually one week per month) • Data gathering custodian of clean data in Cherwell system • Regular and accurate progress reporting, written and verbal, internally and to customer • SLA performance adherence • Able to escalate effectively when the need arises • Write incident reports • Hold telecommunications vendors accountable to their deliverables. • Using 3rd party vendor systems o Vodacom o MTN o IS o Telkom

To apply immediately for this position click here: http://www.unique.co.za/candidate_registration_1.aspx?JobID=55945&referrer=Unique

Inherent Requirements
Minimum Grade 12 certification or equivalent with Maths & Science &/or Accounting At least 3 years work experience Advanced Excel Proficiency Drivers License and Own Transport essential Tertiary qualifications are advantageous

What Qualification

Minimum Qualification
Bachelors

Status
Available

Apply Now

Source: Indeed