Reservations Support Agent needed Asap: APPLY NOW

Johannesburg, Gauteng

2. Knowledge, Skills, and Experience
2.1. The minimum education requirement is a Grade 12 certificate
2.2. A travel diploma in Travel and Tourism would be an added advantage.
2.3. Extensive knowledge of relevant CRS (Computer Reservation System).
2.4. Minimum 2 years working experience within the Airline Industry and reservations field.
2.5. Must have a minimum of 2 years ticketing experience.
2.6. Proven ability to extract fare quotes and fare rules from the CRS (Computer Reservation System).
2.7. Must be computer literate on Microsoft Excel and Word.
2.8. Must have good telephone manners and negotiation skills.
2.9. Must have the ability to work under pressure and conform to routine.
2.10. Must be a team player and creative problem solver.
2.11. Must be able to take initiative and have internal drive.
2.12. Must be honest and reliable.
2.13. Must be able to work shifts within general office hours (07h30-17h00) from
Monday to Friday.
2.14. Must be able to work on weekends and public holidays as rostered.
2.15. Will attend training as and when required to do so.

3. Accountabilities
3.1. Adherence to IATA general ticketing and reservation requirements and regulations.
3.2. The employee shall be accountable for ensuring operations are conducted in accordance with applicable regulations and standards of the Operator and
within the confines of the AOC and relevant operational specifications.
3.3. Responsible for the OHS in their area of responsibility and accountability reporting into this role.
3.4. Accountable for the management of safety risks and security threats to aircraft operations.

4. Responsibilities
4.1 Booking of flights and issuing of tickets – Domestic and Regional routes.
4.2 Be able to read and understand bookings, itineraries, electronic tickets and EMD’s.
4.3 Process issuance of e-tickets and EMD’s.
4.4 Able to assist with web bookings and queries.
4.5 Understand the passenger in order to best manage his/her travel requirements and ascertain his/her needs and plans.
4.6 Offer best possible routing in terms of passenger needs and what is applicable or available even if it means making use of our alliance partners.
4.7 Quote fare as per availability of the lowest seats.
4.8 Access and process the queues system on a daily basis
4.9 Apply and inform passengers of the appropriate rules and conditions for fares booked e.g. cancellation fees, rebooking fees, etc.
4.10 Ensure the passenger’s correct contact details are taken to allow follow-up communication in terms of flight delays, time changes and flight cancellations.
4.11 Provide passengers with relevant voyager service center contact details in response to queries and enquiries that relate to SAA’s frequent flyer program.
4.12 Request and Confirmation of special services e.g. medical requirements, unaccompanied minors, meet and assist and wheelchair facilities.
4.13 Advise passengers of different forms of payment options and processes and the responsibilities that come with confidential information. eg. credit card, bank transfers and cash.
4.14 Responsible for advising passengers about travel documents and reading and understanding the TIMATIC
4.15 Amend existing itineraries.
4.16 Responsible to advise passengers of any schedule changes.
4.17 Special Meals requests to be printed for each flight and captured in the Airlink Cargo meal system on a daily basis.
4.18 Be able to work in AERS on the weekend-Able to check post departure flights and account for the revenue per flight per day
4.19 Dealing with irate passenger/agent due to schedule changes, assisting the
Passenger/agent with alternative flights, arrangements or refunds. Sending
these requests to the supervisor.
4.20 Responsibilities must be carried out in accordance with Company Standards as laid out in the manuals of procedure, and Occupational Health and Safety Standards.
4.21 Will assist with any additional tasks within the contexts of the job description.

Apply Now

Source: Indeed