Reservations Consultant wanted immediately: APPLY NOW

South Africa

Reservations Consultants answer customer telephone reservation enquiries, check availability, take reservations, process confirmations, sell vouchers and promote Mangwanani’s venues and services.

Key Performance Areas / Specific Duties

Call centre Reservation Consultants may perform the following tasks:

Know and understand all of Mangwanani Group’s packages, specials, venues, collection points etc.
answer incoming calls and assist customers in their specific enquiries i.e. availability, voucher redemptions, venue information, package information
create further interest in the company’s services by inviting customers to use all services and products offered
provide a high level of personalised customer service
update Notes database with reservation, package details, guest details, special requirements, changes and status of each client or prospective client
arrange the dispatch of vouchers, information or brochures to clients and interested parties
Process on-line credit card payments or send to accounts for payment
follow up client calls with clerical duties, including faxing, emailing, printing and liaising with other departments.
For late reservations, notify branches and schedule staff and spa
Arrange any package extras, gowns or slippers, cakes, flowers, hotel reservations.

Requirements

Each consultant is required to be:
Computer literate
Have a strong command of the English language
Have a pleasant and friendly telephone manner
Have excellent administration skills
Have excellent interpersonal skills to develop a relationship with clients over the phone.
Promote relaxation etc. and the client must get that feeling from the word go
Have some sales skills as you are selling a product
Have attention to detail
enjoy talking to people
aptitude for working with computers
high level of motivation
able to work as part of a team
able to work quickly and accurately
Multi-tasking, conflict management and telephone etiquette
Previous experience: may look for applicants with prior customer service or call center experience but is often an entry-level position.

For more information and to apply email: jobs@mangwanani.co.za

Apply Now

Source: Indeed