Customer Service Associate needed urgently: APPLY HERE

Cape Town, Western Cape

Job Description
Vapemob is seeking bright, articulate, detail-oriented applicants with a desire to contribute to world-class customer service to join us as a Customer Service Associate.

If you meet the requirements stipulated in this advert, send us your CV with a copy of your ID and Matric/NQF Level 4 qualification (or higher).

Address: careers@vapemob.co.za

As a VapeMOB Customer Service Associate it is a critical part of your mission to deliver timely, accurate and professional customer service to all VapeMOB customers. This vital position requires an action-orientated, flexible problem-solver who will assist customers in resolving any and all customer-facing problems. Associates may communicate with customers via phone, email, and chat. Associates will utilize a variety of software tools to navigate customer accounts, research, and review policies and communicate effective solutions in a fun, and fast-paced environment.

Working hours:

9-6pm Monday to Friday *May include additional after-hours*

VapeMOB Employees have the following skills:

Customer Obsession

Ability to empathize with and prioritize customer needs
Uphold company values and respect every customer
Exude patience and ownership with each customer
Ability to resolve conflicts and set appropriate expectations with customers
Ability to determine customer needs and provide appropriate solutions

Communication Skills

Ability to communicate clearly and concisely with both external customers and co-workers
Ability to document customer account activities thoroughly and concisely
Comprehension skills– ability to clearly understand and respond appropriately to the issues that customers present
Composition skills– ability to consistently compose a grammatically correct, concise, and accurate written response to customer issues
Well-spoken and fluent in English as well as able to communicate in Afrikaans.

Problem Solving Skills

Ability to approach problems logically and with good judgment to ensure the appropriate customer outcome
Ability to make appropriate decisions on behalf of the customer quickly and effectively
Desire to continually learn
Solution orientated and self-motivated
Ability to effectively prioritize work time to ensure efficiency

Computer Skills:

Familiarity with multiple browsers, multiple tabs and window navigation, and instant messenger tools
Fluency in Windows Operating Systems and Microsoft Outlook

Qualifications:

Successfully completed NQF Level 4 Qualification (Matric/Grade 12/Standard 10)

At least 6 Months of work experience (any work experience)
Excellent command of English Language (verbal and written)
Excellent typing, phone, and computer navigation skills
Ability to navigate the Internet, email, and chat to customer via Instant Messenger tools
Ability to cope well in a high-pressure environment while maintaining high-quality outputs
Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
Demonstrated ability to work as an effective team member
Strong interpersonal skills
Comfortable and able to function in an ambiguous, fast-paced work environment
Flexibility to work shifts
Positive, compassionate attitude and a passion for customer service

All applications will be subject to assessments and interviews.

All offers are subject to completion of a successful background, police clearance and reference checks.

Preferred Qualifications

Experience working in a customer service environment for at least 1 year

Apply Now

Source: Indeed