Receptionist / Front-of-House wanted urgently: APPLY HERE
Northern Suburbs, Western Cape
A Luxury Guest House in the Northern Suburbs of Cape Town is looking to employ an experienced Receptionist/FOH to join the team
REQUIREMENTS FOR THE POSITION:
One-year experience in the Hospitality Industry with relevant FOH and Reception Experience
Must be able to maintain good working relationships
Must be client driven at all times Must be able to work under pressure
Must be prepared to work during holidays and on weekends when required
Must have reliable transport and a valid driver’s licenceRESPONSIBILITIES
OF THE POSITION:
To manage guest bookings and ensure that all reservations are processed accuratelyReview of standards and procedures to deliver quality service
Coordination of special requests from guests for example arranging shuttle servicesProvide the daily dinners and any dietary requirements to the Kitchen Manager
Provide accurate feedback regarding menu options for any upcoming conferences and functions in order for adequate preparation time To increase turnover by giving maximum occupancy preference
To make suggestions on how to keep to the budget in terms of office needs
To ensure that all Online Travel Agent Administration Sites are periodically updated and kept current
To facilitate proper correspondences and required information and/or documentation. between the establishment and Corporate Clients, Travel Agents, respective bookers and enquirers alike
Offer constructive participation in the day-to-day running of Front-of-House
Undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure an excellent customer service experience
To deal with guest requests to ensure a comfortable and pleasant stay
To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible
To be responsible for accurate and efficient accounts and guest billing processes
To assist in keeping the hotel reception area clean and tidy at all timesTo undertake general office duties, including correspondence, e-mails and filing to ensure the smooth running of the reception area
To administer all routes of reservations to ensure that bookings are made and recorded accurately
To ensure that all reservations and cancellations are processed efficiently
To keep up to date with prices and special offers to provide accurate information to guests
To report any maintenance, breakage or cleanliness problems to the relevant manager and/or department
To administer the general petty cash system in an accurate manner
To undertake any other ad-hoc duties (bar and restaurant work) relevant to the post as and when required
WORKING HOURS: Morning Shift: 06:00 to 14:00Mid-morning to Afternoon Shift:
11:00 to 19:00Evening Shift: 14:00 to 22:00
TO APPLY: send your CV to stay@balmorallodge.co.za
SUBJECT LINE: RECEPTION VACANCY
DO NOT APPLY IF YOU DO NOT MEET THE GENERAL REQUIREMENTS.
Apply Now
Source: Indeed
