Information Desk Officer wanted immediately: APPLY HERE

Cape Town, Western Cape

Key Performance Areas:

Administration functions

Deal effectively with customer queries and complaints
Communicate personally and telephonically with a diverse group of shoppers and clients
Provide feedback to Centre Management with regards to suggestions, complaints and compliments in order to provide a better shopping environment
Control the sales of gift vouchers
Handle cash daily
Assist with promotional activities such as competitions and shopper incentive programs
Control situations in the event of theft lost children or parents etc. This involves making public announcements, notifying security, etc.
Ensure effective communication in a crisis situation
Handle irate customers and tenants
Provide relief for switchboard and reception
Oversee the general operations of the Centre on weekends, i.e. efficient security, parking, escalators, lifts, and air cons
Customer Relations

Attend to customer and tenant general queries and complaints effectively and in line with standards
PERFORMANCE MEASURES
Customer Care duties
Positive feedback from shoppers
Gift card sales and administration
Financial recon for gift cards
Customer experience
COMPETENCIES (KEY BEHAVIOUR AREAS)

Analysis and problem solving
Attention to detail
Customer Service Orientation
Interpersonal Sensitivity
Conflict Management
Compassion and Empathy
Oral Communication
Written Communication

Qualifications:

Matric

Required Knowledge:

Knowledge of basic Department structure and work and information flow

Skills/Abilities:

Ability to work in a team
Have excellent telephone etiquette
Ability to use initiative when dealing with problems
Must be friendly, presentable, reliable, trustworthy and patient
Customer-orientated
Excellent communication skills
Must be computer literate
Experience

2 years general office experience
Salary: Market-related

Apply Now

Source: Indeed