Switchboard Receptionist wanted immediately: Salary R26 000 per month
City of Johannesburg, Gauteng
R26 000 a month
Reception and Switchboard Operator role
To assist in the delivery of first-class soft service experience through attentive service
To ensure an excellent 5 service is delivered across all levels to all our customers
To answer all switchboard calls quickly and professionally for the global HQ.
To respond quickly and efficiently to customers, anticipating their needs and being proactive and innovative in coming up with solutions
To be the first point of contact for general floor and meeting room enquires in case required to do so
To have an excellent knowledge of the local areas, amenities, and the surrounding area so as to be able to directly inform and support
To liaise with external stakeholders and suppliers to ensure all tasks are carried out in accordance with site and customer requirements.
To manage EZ Max jobs on-site from distribution to close off
To be a forward thinker with a methodical approach, exceptional planning, and excellent organizational and communication skills.
Working with our customers, promoting and enhancing the workplace experience, delivering a safe and compliant working environment.
Reception and Switchboard Operator Responsibilities Include:
Accountable to the Switchboard Reception Supervisor and Security Manager
To adhere to Diageo and Sodexo company policies procedures
To work proactively as part of a team part of security when covering reception
To provide a high level of customer service at all times, whilst building and maintain relationships at all levels
Responsible for service delivery for all aspects of SodexoDiageo activity in the area, interaction with local customers to ensure a high level of customer satisfaction and service delivery improvement initiatives. Follow up any customer complaints
To answer all switchboard calls professionally and in line with the switchboard SOP
Follow the set processes in place for staff contractor and visitor access into the building
To monitor distribute and close off all EZ Maximo in line with the training received
To support the Switchboard Reception Supervisor with 7HQ staff inductions and Green Travel when requested to.
Liaising with other departments to ensure continuous improvement of the service through innovative concepts
To support with coordinating meeting room, food and beverage bookings
To support the Manager to implement site service or process improvement initiatives.
To report all faults and issues to the relevant service partner as directed by the Security Manager
To support with administrative tasks and service checks Near Miss reporting
Ability to work under own initiative and support the frontline staff in other departments to deliver high-quality service when business needs require
Adhere to the security assignment instruction and SOPs
To support the Manager in the delivery of an IFM function with a flexible approach that can support all aspects of the operational service delivery
The ideal reception and Switchboard Operator
Excellent Corporate Customer Service skills
Professional appearance
Problem-solving
Developing and maintaining interpersonal relationships
Condeco operation
Salus operation
EZ Maximo operation
Excellent communication skills both written and oral
PC literate Microsoft word, outlook, excel and PowerPoint
Well organized
Good timekeeping
Numerate
Enthusiastic
Good Team player
Flexible
Self-managed
Apply Now
Source: Indeed
