Collections Clerk urgently needed: APPLY NOW
Durban, KwaZulu-Natal
Temporary
KEY PERFORMANCE AREAS:
Telephonic collection of the overdue debtors’ age analysis
Handling and distributing account inquiries
KEY DUTIES AND SKILLS:
Responsible for contacting customers to collect payment on overdue student accounts.
Working with debtors to start a payment plan or outright repayment of a debt.
Advise customers on the payment options for debt recovery.
Explain the terms of sale, credit or contract condition as detailed in the enrolment contract.
Acts as the liaison between the college and student/account sponsor and manages overdue accounts.
Handle each call promptly and in the correct manner, updating records accordingly.
Input customer-related data accurately and efficiently.
Take responsibility for resolving disputes, ensuring that caller concerns are actioned correctly and all parties are notified.
Complete administrative tasks as required for the efficient running of the Call Centre.
Follow strict Company policies and procedures at all times, ensuring that legislative requirements are met.
Have the ability to relate to people from a variety of different backgrounds.
Be persuasive, persistent and self-motivated.
Show empathy, assertiveness, tact, and resilience.
Deliver a consistent and professional level of service at all times.
Achieve set targets and call quality objectives.
COMPETENCIES OF THE JOB:
Customer service orientated
Problem-solving
Communication skills
Relationship building
Confident
Should you not receive any feedback in 6 weeks, please consider your application unsuccessful.
Educor will give preference to South African citizens and those that advance its employment equity goals, suitably qualified in line with the inherent requirements of the job advertised.
Requirements
REQUIREMENTS:
Matric/Senior Certificate
1 year Call Centre experience (preferred)
Own transport to and from Pinetown non-negotiable
Computer Literacy – Internet, Outlook, Word and Excel mandatory
Must be willing and able to work shifts (weekdays 16h30 till 20h30 and Saturdays)
Job Closing Date: 04/12/2019
Apply Now
Source: Indeed
