Front Line Receptionist & Switchboard Operator wanted: APPLY NOW

Sandton, Gauteng

The responsibilities include answering a multi-line switchboard within the prescribed turnaround time and transferring the calls as accurately and efficiently as possible. General office administration will form part of the Receptionist day to day tasks.

Requirements:

Matric plus post-Matric

Qualification:

Computer literate – Microsoft Word, Excel, and Outlook.

Telephone Etiquette and/ or Customer Service related training
At least 2 years of relevant work experience in office administration which includes operating a multi-line switchboard.

Competencies and attributes:

Effective Communication skills (Email and Telephonic Etiquette)

Ability to effectively handle an irate caller

Solution-based thinking

High levels of customer service orientation

Logical thinking with good ability to work through “noise”

Ability to perform without or with limited supervision

Ability to use own initiative when dealing with ‘out of the ordinary’ scenarios

Ability to be flexible and adaptable to change

High levels of self-perception (confidence, self-empowerment, optimism, self-respect). Must have a neat and professional appearance.

Effective Time management skills. Punctuality is crucial.

Demonstrate high levels of accountability

Ability to build value-adding interpersonal relationships with colleagues, managers, and brokers

Ability to work well within a team

Apply Now

Source: Indeed