Reservation Consultant wanted immediately: APPLY NOW
South Africa
Position Description:
The position requires someone who possesses a basic level of knowledge about a tourist destination and a good knowledge of Travel Products/Packages in Africa. The applicant must also have a good geographical understanding of a destination and other regions in Africa, as well as the basic day-to-day travel logistics required.
Applicant must be able to advise clients about Products/Packages mostly based on research and training.
Applicant must have excellent sales skills, and be detail-oriented and good at communicating in order to provide efficient customer service.
Minimum Qualifications:
Travel Industry Work Experience: Minimum 4 years
Diploma/Degree in Travel & Tourism
OR
Travel Industry Work Experience: Minimum 6 years
Core Competencies:
Sales Ability Potential – Sales Driven
Handle high volume enquiries
Good level of understanding of Africa as a whole
Confidently sell Products/Packages within multiple Regions within South Africa
Very good Product Knowledge and basic logistical understanding
Some Personal and Educational travel to Destinations & Regions within South Africa
General Competencies:
Excellent client service skills
To work independently, using discretion and good judgment
To maintain a work volume and quality consistent with Siyabona Africa standards
To work in a team environment, supporting management and staff, as well as following company policies
Provide feedback and assist with special projects when necessary.
Duties and Responsibilities:
Job responsibilities include but are not limited to the following:
Deal with all travel enquires via telephone, the internet, Skype and email.
To be able to match the correct Product/Package with the client.
Check availability of Products/Packages with suppliers and hold reservations, and then respond promptly, within 12 hours, to the client with various options.
To book reservations for the client for air, travel, hotel, safari tours, and car rentals, and follow up with the client when necessary to secure the reservation.
It is their duty to maintain and promote professional and courteous client relations by being prompt and accurate in their communications.
Demonstrate professional customer service skills.
To follow up with clients on completion of their trip for feedback on the experience.
It is a Reservation Consultants duty to remain informed of all industry rules, processes and regulations, including having a thorough understanding of the Standard Tour Operator rates, BAR, Margins, etc.
Know and properly use airline terminology, codes, fare basis, aviation rules and tariffs, resource guides, books, and industry contacts.
Reservation Consultant’s duties are more sales-focused with higher volumes of enquiries and quicker turn-around times.
A Reservation Consultant needs to spend around 80% of their time dealing with travel-related requests and around 20% of their time on Product/Package & Destination Training and learning how to create new original Siyabona Products/Packages.
Assisting Qualified Staff with admin related work and Product/Package building as needed.
Main focus but not limited to selling mid-range Products/Packages like self-catering accommodation, hotels, car rentals, nature reserves, national parks, guest houses, and day trips.
Sell mostly single and straight forward Products/Packages but still have a basic understanding on how to combine two products with transfers/flights/car hire
Up-selling and offering alternatives.
Maintain excellent business to business relationships.
Application
Your up-to-date Resume, accompanied by a motivation letter presenting reasons why you think you are the person to fill this position should be e-mailed to Careers.
Apply Now
Source: Indeed
