Receptionist wanted immediately: APPLY HERE
Sun City, North West
Job Purpose
The receptionist is responsible for being the point of contact for guests, facilitating the check-in and check-out processes of the hotel, upselling of rooms and providing
exceptional, personalized customer service to guests throughout their stay in the hotel to ensure that their stay is worth remembering
Education
Grade 12
Experience:
2 years experience in a customer service environment, preferably in a hotel environment
Skills and Knowledge
Ability to work shifts that meet operational requirements
Physically able to move around, and stand for extended periods of time
Have an open attitude perform similar functions to those contained in this document, in alternative outlets due to operational requirements
Knowledge of an additional language (relevant to market) is an advantage
Key Performance Areas:
Prepared Work Station
Identify issues with regards the floor appearance/ functioning of equipment and systems
Check overall cleanliness of the front of house areas
Check and restock information brochures
Review the arrival and VIP lists daily and understands special requirements
Assist in preparing and distributing welcome / VIP amenities.
Be familiar with the hotel and resort facilities, promotions and activities
Delivered Reception Services:
Acknowledge and greet all guests with a friendly smile and treat guests with respect at all times
Interact with guests and complete procedures on guest€™s check-in and check-out of the hotel; including cutting of keys; preparing bills and taking payments.
Take and pass on messages to guests
Deal with special requests from guests (like booking theatre tickets or storing valuable items)
Inform guests of the services and accommodation rates in the hotel
Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.
Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running
Report issues of housekeeping, maintenance and malfunctioning appliances to the relevant department for quick repair in order to ensure guests comfort and
satisfaction.
Administer own float and conduct cash-ups at the end of the shift.
Be present at the reception desk and maintain proper decorum at all times.
Promotes and upsells the facilities of the hotel and knows the surrounding areas when asked for directions.
Customer Engagement
Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
Interact with guests and provide professional service standards and relevant solutions
Identifies customers and understand their preferences
Educate customers on business unit facilities, products, and current promotions
Handle any customer complaints, requests and/or suggestions to resolution, escalating if necessary
Please click on “Apply for job” below and follow the link to the online application form.
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Source: Indeed
