Front Desk Receptionist wanted immediately: Salary R5 000 to R6 000 per month
Centurion, Gauteng
Full-time, Contract
R5 000 – R6 000 a month
The successful candidate will be responsible for the following:
Checking guests into and out of the Hotel and dealing with general guest enquiries.
Assists the Front Office Management and supervisors in the processing of the reception procedure using the appropriate systems and procedures.
Demonstrate an exceptional level of professionalism, maturity and emotional intelligence at all times.
Ensures full compliance to departmental SOP’s at all times.
Records, processes, and files accurately all information relating to in-house guests.
Maintains the appearance of the Front Office Department with reference to tidiness and the safekeeping of all correspondence, dockets and registration details.
Allocates rooms to arrivals in such a way as to facilitate good relationships between Reception and Housekeeping.
Receives Guests in a manner which is polite, friendly and efficient.
Process room moves and communicate them effectively to relevant parties.
Ensures full compliance to programmes such as corporate loyalty program.
Ensures that the Guests complete Registration Forms correctly and that the information completed is in accordance with the Reservation information systems requirements, guest profiles are updated including nationality statistics and ensure payments are guaranteed.
Liaises with Porters to make sure that guests’ luggage is moved from the lobby area to their room if so requested.
Ensures that the Front Office System is in accordance with the Housekeeper’s Report.
Ensures the safety and confidentiality of all guest information.
Prints contingency reports per policy when requested.
Prints reports for use in Reception and for Hotel departments and ensures that they are circulated.
Adheres to the Company Credit Policy.
Completes End of Shift procedures in accordance with the company policy and procedures.
Maintain an exceptional level of grooming, body language, and posture at all times.
Maintains a hand over diary to communicate with the next shift.
Prepares in advance for the arrival of groups.
Contributes to ensuring proper records and filing systems are kept within the department.
Ensures pit checks are correctly completed
Performs additional duties as required or as requested by Rooms Division Manager, Front Office Manager or General Manager
Requirements:
Grade 12 or equivalent required
Tertiary Qualification in Hospitality management
2 years of Broad-based hospitality experience
1 year Front Office experience
Unfortunately, it is not always possible to respond to all applicants. Although we shall try to contact you, should you not have heard from us by 27 March 2020, please consider your application unsuccessful.
Job Types: Full-time, Contract
Salary: R5,000.00 to R6,000.00 /month
Experience:
Broad-Based Hospitality: 2 years (Preferred)
Front Office Receptionist: 1 year (Preferred)
Opera: 2 years (Preferred)
Apply Now
Source: Indeed
