Marketplace Operations Manager required: APPLY HERE

Cape Town, Western Cape

takealot.com, a leading South African online retailer, is looking for a highly talented Marketplace Operations Manager to join our team in Cape Town.

We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

Takealot’s third-party marketplace business is outpacing the growth of the Retail business and now represents over 30% of all units sold. We are looking for an Operations Manager: Marketplace to help shape the future of the Takealot Marketplace:

This position reports to the Head of Merchant Operations

Your responsibilities will include:

This role leads a large and diversified team therefore, its highly cross-functional and highly visible by the senior leadership of Takealot.com. You must not only be able to develop and drive high-level strategic initiatives, but you must also be willing to roll up your sleeves and dig into daily and operational challenges that impede third-party merchants’ success.

The role is focused on delivering the best possible seller experience through flawless and efficient service delivery, continuously improving on and simplifying processes that set the third party merchants up for sustainable scalable growth on our platform.

Partner with key stakeholders from product and content management, legal, commercial and wider organizational supply chain teams to help identify opportunities for Marketplace operational business process improvements and opportunities to develop and deliver an autonomous self-service platform for sellers.

End-to-end ownership of Seller Support operations including but not limited to; weekly reporting on all Seller Support metrics, annual budget planning including capacity planning, seller contact efficiency gains, improved seller satisfaction levels, effectiveness and efficiency of seller onboarding and team development.

To manage the performance of the Seller Support Team Leaders, developing and improving performance by coaching and counselling to ensure holistic metrics, KPI’s and quality targets are achieved throughout the Seller Support division.

Ensure operational alignment across the Seller Support teams, the greater Marketplace team as well as the wider Takealot.com operational teams by creating, documenting and implementing best practices, SOP’s, SLA’s, policies and guidelines.

To handle and solve a diverse and complex range of seller escalations if and when they arise, deep dive the root cause of the escalations and solve the underlying root cause through systematic changes, process improvements and/or seller education.

Oversee and manage the day to day output of the Marketplace Compliance manager who is responsible for the strategic direction of Marketplace risk management which includes seller operational performance and product compliance. This entails the implementation of adequate holistic policies, procedures, processes, requirements regulations and conditions to comply with all legal and regulatory specifications and to ensure these risks are sufficiently addressed and managed.

Attributes required:

Process-oriented, using data to drive decisions
Ability to manage a team to meet deadlines, drive operational excellence
Passionate about takealot.com and the potential of e-commerce
Excellent verbal and written communication skills and stakeholder management
Strong prioritization and time management skills
Thinks like an owner

Qualifications:

Industrial Engineering or similar degree in Operations Management
Minimum 6 years of experience, 2+ years of managing a team
High proficiency in advanced Excel
SQL is a plus
Experience in an e-commerce environment is a plus

The Environment:

com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve
We are short on ego and high on output
We are doers and not only thinkers, it’s all in the execution after all
We love what we do and what we are creating

We seek to Employ an Extra Ordinary Mind who:

is respectful but forthright
is an expert at doing, who can not only design but also execute
is analytical, able to use data to make decisions
is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
is passionate about the potential of e-commerce and delivering a world-class customer experience
is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
is business SMART. Able to think about problems from a business perspective using technical and product input;
is curious and challenge the status quo
is innovative and enjoys iteration
is collaborative
will be at the cutting edge of developing new concepts for takealot.com
thinks like an owner of the business
is SMART, has INTEGRITY and is HARD WORKING

If you meet the above criteria and are an Extraordinary Mind, come and join us!

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.

Apply Now

Source: Indeed