End-User Support Agent wanted urgently: APPLY NOW
Johannesburg, Gauteng
Purpose
To provide specialist advise and support to end users with regards to their computers and peripherals, through the execution of predefined objectives as per agreed standard operating procedures (SOPs).
Minimum Experience
2 – 3 years experience in a similar environment
Minimum Qualifications
Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Information Technology and Computer Sciences
Outputs
Process
Advise on and contribute to the development of procedures and processes within area of specialisation for continued quality and service improvement.
Comprehensively test solution to ensure delivery according to identified requirements and document changes for recording & governance purposes.
Configure and troubleshoot computer problems and install and configure org. software through walk in or remote access within agreed SLAs.
Diagnose and advise users on course of action to remedy IT related problems (hardware, network, system or access problem): within agreed SLAs.
Draw on own technical knowledge and experience to identify and develop solutions to improve operational service & quality.
Escalate unresolved delivery and quality issues to operational management and process owners.
Provide specialist advice & support in area of accountability to ensure that identified solutions and recommendations are appropriate and effective.
Understand and apply existing best practice frameworks to assist in the implementation of identified subject matter processes and standards.
Customer
Contribute to a TCF service excellence culture, which builds positive relationships and provides opportunity for feedback and exceptional service.
Finance
Adhere to specified policies, standards and procedures to prevent and reduce wastage of financial resources and escalate associated risks.
Learning and Growth
Interact proactively with others for the purpose of continuous knowledge sharing; and integration of own new knowledge.
Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement.
Contribute to the successful implementation of change initiatives by providing support in area of specialisation.
Governance:
Comply to governance, compliance, integrity & ethics processes and procedures in area of specialisation and continuously identify and escalate risks.
Competencies
Technical Competencies
IT Systems (Basic)
Reporting and Interpretation (Basic)
Customer Advice (Technical) (Basic)
Trouble Shooting Ability (Basic)
Behavioural Competencies:
Organisation and Attention to Detail (Basic)
Problem Solving and Analysis (Basic)
Professional/Technical learning (Basic)
Please click on “Apply for job” below and follow the link to the online application form.
Apply Now
Source: Indeed
