Customer Service in Afrikaans wanted: APPLY HERE

Durban, KwaZulu-Natal
Part-time, Contract

United Call Centers is a global leader in providing multilingual call center services using an at-home workforce. We provide OmniChannel Front Office BPO services globally with Native Speakers in all languages and we are currently looking for talented individuals for our international team. Would like to be a part of a successful team where you can grow your carrier? If yes, then we are looking for you!

Tasks and responsibilities:

· Satisfying customer needs and queries via inbound calls, emails or chat, and making outbound calls in Afrikaans language

· Troubleshooting occurring problems

· Escalating and forwarding problems towards the relevant department

· Help with any additional administrative tasks on campaign

· Learn and follow instructions, use standard operating procedures and call scripts, FAQs as provided by management.

· Ensure the Service Desk meets all SLA compliance requirements to the business by exercising an ownership mentality toward customer needs, showing respect and consideration to all team members and contributing improvements where possible

· Being on time and available for given shifts

· Participation on all required training

· Substitution of other agents if needed

· Giving immediate feedback in case of any difficulties or issues with the used programs

Agent Requirements:

· Native Afrikaans and fluent English language knowledge

· 1- 2 years experience in the customer service field

· Excellent written and spoken communication skills

· Positive and kind attitude

· Service-oriented thinking and acting

· Ability to work at least 5-6 hours a day

· Strong stress handling skills

· Flexibility and patience

Payment: 6 EUR/hr, paid monthly until the 10th working day of the month following the worked month. We pay through our prevailing online payment platform.

Work Environment Requirements:

– Quiet workplace (tasks are delivered from the comfort of the agent’s home)
– USB Headset (separate microphone and loudspeakers are not good enough to manage calls)
– Computer or Laptop with Windows operating system (Windows 8 or above) and
– Broadband internet connection (mobile internet is not good enough to manage calls)

Job Types: Part-time, Contract

Experience:

customer service: 1 year (Preferred)

Language: Afrikaans (Required)

Work Remotely: Yes

Apply Now

Source: Indeed