Customer Service Administrator wanted urgently: APPLY HERE

Durban, KwaZulu-Natal
Full-time, Permanent

My client in Umhlanga is currently looking for a Customer Services Administrator. The position reports to the Commercial Manager.

The successful incumbent will be responsible for providing administrative support to the Sezela Downstream Commercial Department and ensuring all relevant documentation for Flavours orders are prepared and filed timeously.

Key performance areas:

Process flavours orders, and manage execution to ensure OTIF (On Time In Full)
Receive and issue sample requests, and document and ensure delivery of sample
Complete packing lists once documents are received from operations for Flavours and FA
Prepare, process, courier and track customer shipping documents e.g. Bills of lading, Commercial invoices etc, according to customer requirements, importing country legislations or letters of credit for Flavours
Manage authorisation of departmental invoices
Manage Purchase Requisitions on Tranquility
Manage Customer Satisfaction Surveys to all customers
Responsible for updates on website
Manage the Flavours Stock Report
Manage Mock Recalls as per ISO requirements
Update pricing schedule as per Commercial Manager
Provide support in General Office Administration, including filing and ordering of marketing office stationery
Maintain and update list of customers, agents and other contacts
Oversee department SOP’s ensuring department members’ are trained and SOP’s are within update

requirements

Promote and adhere to Illovo’s procedures, policies and guidelines, including, without limitation, those relating to SHERQ, Competition Law and Anti-Bribery and Corruption (ABC).
Minimum specifications/requirement areas

Matric
3- 5 years of administration experience in a sales environment
Proficiency in Microsoft Office
Good communication skills,
Attention to detail
Good Planning & Organising skills
Customer-Centric

Job Types: Full-time, Permanent

Experience:

administration (in a sales environment): 5 years (Required)

Education: High School (matric) (Required)

Work Remotely: Temporarily due to COVID-19

Apply Now

Source: Indeed