Call Centre Consultants wanted urgently: APPLY NOW
We are looking for candidates to come and join our growing call center and results-orientated individuals, with sound problem-solving and interpersonal skills, to deliver effective solutions for customers, to enable collections, and minimize bad debt write-offs for our clients.
KEY RESPONSIBILITIES WILL INCLUDE
Correcting customer records based on data gathered i.e. updating customer contact details and escalating concerns regarding missing expected data to enable issues to be resolved.
Completing a defined range of transactions using specified processes to ensure accurate processing of information
Providing regular feedback on work in progress and activity levels to your Team Leader via metrics, to ensure workloads are appropriately managed and performance standards met.
Accurately completing work trackers on a daily basis to enable workloads to be appropriately allocated.
Keeping up to date on the relevant company policy and local procedures to ensure tasks are appropriately handled, first time right.
Qualifications:
QUALIFICATIONS REQUIRED
A Grade 10,11 and 12 or equivalent qualification.
Above-average proficiency in English is an essential requirement
Basic computer knowledge
Apply Now
Source: Indeed
