Customer Service Representative needed immediately: APPLY NOW
Quantanite is one of the fastest-growing BPO companies in the world, working with high growth companies in the UK and US. We have grown 100% year on year and need hungry and ambitious Customer Service Representatives to join our team. So, if you are looking to work in a dynamic and rewarding role, working with leaders in the industry, get in touch.
Operational Responsibility
Answer calls in accordance to SLA
Attend to Omni-channel inquiries in accordance to SLA
Must be able to handle a high volume of calls, email, and chat
Must be able to engage in active listening and ensure callers feel supported and valued
Manage and resolve customer complaints
Log tickets for customer queries
Update and load customer notes on interactions
Provide customers with service information
Route and resolve inquiries as per resolution procedures
Verify and update customer information for record purposes
Follow up on customer enquiries to ensure resolution within required SLA
Contact customers as per requirements
Manage work allocation – Time Management
Ensure first call resolution queries are dealt with appropriately
Must be able to diffuse angry clients
Ability to ask difficult questions to understand and/or diffuse tense situations
Meet the quality assurance standards and criteria
Must be able to work under pressure
Skills and Qualities:
Good communication skills
Strong decision-making skills
Influencing and negotiating skills
Service Orientated
Problem Solving Skills
Detail Orientated
Continuous learning and improving attitude
Must have experience with, and learn quickly, software, databases, and other technology tools
Excellent computer and typing skills
Reporting
Accurate feedback on progress, productivity, and problems to the Line Manager
Employees
Live the company values
Adds to company culture continuously
Invests in future growth and sustainability
Must be trustworthy and reliable
Ongoing
Monthly KPA ratings to measure performance and outcomes from processes
Expected Start Date: 2020/06/19
Job Types: Full-time, Contract
Salary: R10,000.00 /month
Experience:
Call Center Experience: 2 years (Preferred)
Education: High School (matric) (Required)
Location: Johannesburg, Gauteng (Required)
Work Remotely: Temporarily due to COVID-19
Apply Now
Source: Indeed
