Operations Director (Property Care) wanted urgently: APPLY NOW
Purpose of the Job:
The Operations Director (Property Care) will report to the National Operations Director and serve as a member of the Senior Management Team. The primary responsibility of the Operations Director (Property Care) is to ensure the retention of business and Client Relationships.
KEY RESPONSIBILITIES:
Enforce the Companys Disciplinary Code of Conduct
Adopt an initiative geared towards Integrated Operational Excellence
Improve the Integrated operational systems, process and policies in support of the Organizations mission, specifically, support better management reporting, information flow, Client relations and organizational planning
Maintaining Client Relationships
Responsible for the service delivery, Service Level Agreement attainment and customer experience across the region
Responsible as functional leader for developing operations management, and service talent within Excellerate Services
Interact with the Senior Management/ Directorship to ensure the appropriate infrastructure requirements are specified and functioning in accordance with the Company policies and procedures
Interact with the K.A.M.s on all reconciliation and items impacted by Operations. I.e.: Contract Adjustments/ New Quotations and Payment Conditions.
Be the central escalation point for operations service issues in the Regions
Develop and manage operational budgets and cost projections
Support the Operational teams in gaining new clients including key meetings with prospective or new clientele
Lead initiatives to design or improve processes and performance
Drive best practice across the regions
Lead operational meetings as required
Ensure compliance with regulatory policies and procedures, policy terms and conditions and current relevant legislation and regulations in accordance with the Service Industry
Communicate effectively at all levels of the business
MINIMUM REQUIREMENTS:
Solid Computer Proficiency
Matric Certified
Proven Track Record in Operations Management
Drivers License Code 08 and own reliable vehicle
Solid Risk Assessment and Site Survey experience
Property Management Qualification will be advantageous
10 years of direct Management experience in the Services Industry
5 years of Senior Management experience with strong integrated knowledge of the Business
Knowledge of the Property Industry regulations including Operational and Client requirements
COMPETENCIES:
Strong Problem-solving skills
Excellent People Management skills
Proven negotiation and influencing skills
Excellent verbal and written communication skills
Demonstrated commitment to high ethical standards within a diverse workplace
Strong commitment to service and quality standards as well as Client Satisfaction
Demonstrated experience in coaching, motivating, developing and leading a professional Team
Demonstrated leadership and vision in managing staff groups and major projects
Flexible and collaborative work style including commitment to get required output and resoling operational problems timeously.
Apply Now
Source: Indeed
