IT Support Specialist needed urgently: APPLY HERE

Job Tracking ID: 512100-737760
Job Location: Johannesburg, ZAF
Job Level: Mid Career (2+ years)
Level of Education: BA/BS

Job Type: Full-Time/Regular
Date Updated: July 29, 2020
Years of Experience: 7 – 10 Years
Starting Date: ASAP

Job Description:

This IT Support Specialist will be primarily supporting the company’s employee base and IT infrastructure via our ticketing system. This position will handle Tier 1 and 2 level tickets, supporting our end-users and office networks, as well as assist with server and network maintenance when applicable. In addition, this position will be involved with IT projects and initiatives.

MAJOR RESPONSIBILITIES INCLUDE:

Supporting Fortna’s end users through the ticketing system, handling Tier 1, 2 and some Tier 3 elevated issues.
Creating and using Images to build laptops for associate use
Perform hardware swaps for malfunctioning machines and contact appropriate support channels to rectify issues with Fortna hardware
Administering IT services and tools
Administering Fortna’s data and document management systems
Administering Video Conferencing equipment for company updates and client meetings
Familiarizing and assisting with network and server devices and environments
Installing and testing of software and hardware upgrades
Troubleshooting and resolving system issues as they arise
Responding to operational needs and questions of Fortna Associates in a timely manner
Establishing network users, environments, directories and security measures
Conducting the separation procedures such as disabling all user accounts, backing up data, running and providing reports, and providing access to email and data when required
Perform IT Training sessions for new associates during onboarding, and ensuring associates receive demonstrations of software programs used at Fortna
Create documentation for Fortna systems and procedures
Responding to operational needs and questions of Fortna Associates in a timely manner
Identify opportunities for improving service delivery methods and procedures with direct supervisor
Identify ideas that can benefit of the department and the Company with direct supervisor

Experience and Skills:

4-year degree in information systems, computer science or related field or 2-year Associates/Technical degree or equivalent work experience
Experience in network or system administration in a corporate office environment
Experience in the setup and installation of Windows operating systems and MS Office products
Working knowledge of other programs such as Visio, Project, SharePoint, PRTG
Knowledge in internal communication tools
Proven success driving process improvements
Ability to document and communicate important items in a clear concise manner for the benefit of a non-technical audience
Ability to listen and respond to questions and issues in a positive manner
Ability to maintain complete confidentiality
Ability to respond immediately and consistently to critical issues
Willingness to take ownership of projects and job responsibilities with minimal supervision
Ability to motivate team and teach through positive examples
Team player mindset who willingly assists others whenever possible
Strong interpersonal, organizational, time management and problem-solving skills
Ability to travel nationally and internationally

Apply Now

Source: Indeed