Customer Engineer required urgently: APPLY NOW

Are you looking to grow and expand your technical, customer, and soft skills and have a growth mindset? Would you like to work on solutions and not limit yourself to products? Then Microsoft Support for Mission Critical is the team you are looking for. At Support for Mission Critical, we do all the above and have fun while delivering true mission-critical support to top tier Microsoft customers.

We, Microsoft Support for Mission Critical, are looking for a Premier Field Engineer for Skype for Business, Office 365 and Exchange. In this role you will be representing our team working with our Mission Critical Customers onsite and remotely on proactive deliveries like delivering workshops, health assessments for solution, performance analysis and optimizing the solution. You will also be troubleshooting challenging issues and working with Microsoft Support engineers on resolving customers’ solution’s complex issues. In addition to this you will be contributing to proactive delivery planning, account management and

Responsibilities:
Working in a team environment to collaborate and/or lead efforts from resolving customer issues to helping define long term strategic goals.
Contribute to planning of proactive services for customer and account management
Deliver proactive services to customer onsite and remote
Communicate with Microsoft Mission Critical customers (verbal , written and face to face correspondence) regarding technically complex issues about Microsoft software products and manage relationships with those customers .Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer handling skills.
Logical and methodical troubleshooting and problem solving both technically and on an interpersonal level.
Communication skills that allow you to take lead and control the communication with customers, internal Microsoft stake holders and third-party vendors.
Ability to handle Critical Situations in technically challenging and politically hot circumstances.
Collaborate with other technical teams at Microsoft to deliver solutions to customer issues.
Create technical content including Knowledge Base articles, whitepapers, training documents, etc.
Available to work critical cases on a 24×7 basis through an on-call model
Available to travel to a customer’s site under short notice and work remotely.
Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas.
Maintain, expand accreditations and certifications; assist in developing best practices for key technologies & products to support technical team readiness

Qualifications:
Experience working with Skype for Business On Premises including Enterprise Voice deployment and troubleshooting is strongly preferred.
3+ years of working experience on Microsoft Exchange 2016/ 2013 server, Mail Flow, Client connectivity (On-prem and cloud) is a must.
Experience and advance knowledge in Active Directory, Windows Server, Authentication and Hybrid Identity technologies, Device management, Load balancing, and Networking
Experience with migration of Exchange and Skype for Business customers to Microsoft 365.
Knowledge of Microsoft 365 product capabilities, troubleshooting and monitoring tools
Experience with troubleshooting, configuring and supporting Hybrid scenarios
Deep performance analysis skills
Expertise in Exchange Online Protection
Must have the ability to take on internal initiatives to create services opportunities, and work in a fast-paced environment while balancing multiple demands, addressing shifting priorities, and maintaining focus
Use trace analysis, debug skills, source code, and other proprietary tools, to analyze problems and develop solutions to meet customer needs; this may involve writing scripts
Solid understanding of client/server, networking, and Internet technologies fundamentals.
Understanding of n-tier solutions

We are expecting a successful candidate to be willing to travel up to 25% domestically and internationally for business purposes.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), s.e.xual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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Source: Indeed