Customer Service Representative urgently wanted: Salary R55 an hour

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:

Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries- follow up and deal with issues
Communicating with customers through various channels- emails and phone
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

fluent English
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
able to work remotely(internet connection & computer)

Job Types: Full-time, Permanent

Salary: R55.00 per hour

Experience:

customer services: 1 year (Required)

Language: English (Required)

Work Remotely: Yes

Apply Now

Source: Indeed