Entry Clearance Assistant needed urgently: APPLY HERE
Job Description (Roles and Responsibilities)
Main Purpose of Job:
UK Visas and Immigration is responsible for making millions of decisions every year about who has the right to visit or stay in the United Kingdom, with a firm emphasis on national security and a culture of customer satisfaction for people who want to visit legally.UK Visas and Immigration in South Africa is a decision-making hub for UK visa customers in 27 Sub-Saharan Africa countries. Every year, more than 160,000 people from across Africa visit the UK for leisure, family, business and education. The Entry Clearance Assistant role is critical to ensuring that UKVI Africa delivers against our global customer service commitments to process visa applications within agreed timelines.
The job holder will perform general office administrative duties and assist with the efficient running of the visa operation centre. The successful candidate must be able to perform administrative duties from various digital platforms and be flexible to move between departments as and when needed.
Main Duties and Responsibilities:
Data Checking
To data check visa application information electronically by linking and uploading applications, conducting mandatory checks, entering required information and reporting on Service Level Agreement failures including data errors. Successful candidates will be required to meet a daily benchmark at a high level of accuracy.
Dispatch
To ensure that physical applications and notices and their digital complement are dispatched in accordance with the standard operating processes and within the required timeline. To maintain accurate records of all applications dispatched by UKVI and received by the commercial partner.
Special Handling Unit
To carry out administrative duties within the Special Handling Unit including the facilitation of special applications and addressing queries and complaints, whilst keeping accurate records of all pending applications handled within the team.
Enrichment and Verification
To verify documents and/or circumstances as requested by decision making teams within the operation
Visa Writers
To issue, and despatch visa decisions as required, ensuring that they are accurately completed and issued in line with correct guidance and best practice. Maintaining accurate records as necessary and regularly interact with the commercial partner for reconciliation of inventory against such records.
Other:
To perform other ad-hoc duties connected with the UKVI’s requirements including new and developing operating procedures
Essential qualifications, skills and experience:
Basic IT skills and proficient in Microsoft Excel
Display strong organizational, analytical and time management skills
Numeracy
Educated to Matric level or equivalent
Will take responsibility for the quality of their own work and work well in a team
Strong customer focus with good attention to detail
Desirable qualifications, skills and experience:
Data Capture experience
Office administration duties
Required competencies:
Changing and Improving, Collaborating and Partnering, Managing a Quality Service, Delivering at Pace
Application deadline Application deadline – day Application deadline – month Application deadline – year: 10 March 2022
Grade: A1 (L)
Type of Position: Fixed Term
Duration of Post: 9 months
Region: Africa
Country/Territory: South Africa
Location (City): Pretoria
Type of Post: British High Commission
Number of vacancies: 10
Salary R 13,821.61
Start Date Start Date – day Start Date – month Start Date – year 1 April 2022
Other benefits and conditions of employment
Learning and development opportunities:
In house training and mentoring will be provided
Use of Visa Management databases and tools
Training in information protection, all aspects of Entry Clearance assistance, diversity and inclusion
The British High Commission pays in full for the Key Care Plus option on Discovery Health for staff including spouses/partners and dependants.
Once you have successfully completed your probation the British High Commission will contribute 9% of your monthly salary to a Provident Fund.
Annual leave entitlement of 25 days
Working hours per week of 36.5
Additional information
Please complete the application form in full as the information provided is used during screening.
Please check your application carefully before you submit, as no changes can be made once submitted.
The British High Commission will never request any payment or fees to apply for a position.
Employees recruited locally by the British High Commission in Pretoria are subject to Terms and Conditions of Service according to local employment law in South Africa.
All candidates must be legally able to work and reside in the country of the vacancy with the correct visa/work permit status or demonstrate eligibility to obtain the relevant permit.
The responsibility lies on the successful candidate to;
Obtain the relevant permit
Pay fees for the permit
Make arrangements to relocate
Meet the costs to relocation
The British High Commission do not sponsor visas/work permits except where it may be local practice to do so.
Employees who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount.
Information about the Foreign and Commonwealth Office Competency Framework can be found on this link: https://www.gov.uk/government/publications/civil-service-competency-framework Please note: AA=A1, AO=A2, EO=B3, HEO=C4, SEO=C5
Reference checking and security clearances will be conducted on successful candidates.
Please log into your profile on the application system on a regular basis to review the status of your application.
Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.
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-Indeed
