Assistant General Manager / Operations needed: APPLY HERE
The Assistant General Manager is responsible for all aspects of Rooms Division (Villa Attendants, Guest Areas, Laundry) plus Front of House areas including Kitchen, F&B, Front Office (Guest Relations) and Activities, to ensure that all aspects of daily operations are supervised and properly executed in accordance with Property standards. The Assistant General Manager is also responsible for the overall management of all aspects of Property operations when the General Manager is away on leave or business trips.
DUTIES & RESPONSIBILITIES:
Duties and responsibilities for this position include but are not limited to the following areas & activities. At the discretion of management, direction may be given for tasks outside the scope of work described.
The Management and development of the financial systems and controls in all departments under your responsibility.
Implementation and management of the annual operational and capital expenditure budgets in all departments under your responsibility.
Management of the monthly operations budget per department.
Taking responsibility for fixed and operational assets allocated to all your departments.
Management of ordering, storing, issuing and controlling of all relevant stocks on Property.
The production of daily revenue for the accounting system as required by the Financial Controller.
To direct & monitor the preparation of yearly operating & CAPEX budgets for all operational departments under your supervision.
To strive towards exceeding revenue & costs budgets.
To drive down costs and unnecessary expenditure through sustainable business practice.
To control inventories of all commodities, small equipment & other consumables.
To ensure profitability of all departments under your responsibility.
To ensure that the highest levels of guest services are achieved and that all relevant departments are delivering to the defined standards.
To meet guests regularly and listen to & discuss their preferences so as to ensure the best possible fit between guest requirements & services provided.
To deal promptly with guest complaints & launch service recovery procedures whenever necessary.
To constantly look for opportunities to spoil, surprise and personalize the guest experience.
Ensure absolute guest satisfaction in all aspects of the offering, pre, during and post travel. Improve on guest satisfaction rating.
Consistent delivery and improvement of the guest experience and island offering that is aligned to world class luxury.
Ensure that the island guests are hosted in a very personal and high touch manner.
Understanding world trends and standards in service in order to constantly improve and build on the Property offering.
OPERATIONS & INNOVATION
To direct & supervise all operations at close range by being physically involved in all aspects thereof. Maintain a visible presence (80%) on the floor interacting with guests and staff.
To perform administrative tasks at the required proficiency level.
To regularly review guest service processes & standards with a view to continuously improve.
To plan for the necessary staffing level in all departments falling under your responsibility in order to provide the highest service level within the agreed structure.
To plan for the necessary equipment in order to ensure efficient operations.
To collaborate with the Maintenance Manager to ensure that preventive maintenance schedules are completed.
To conduct daily, weekly and monthly communication meetings to ensure an effective flow of information.
To coordinate the smooth operations of all departments falling under your responsibility.
To work with the creative committee to continuously introduce new concepts & ideas to develop guest services in all areas.
To be proactive in investing time and effort in updating guest services & standards.
To develop & implement an effective benchmarking system for the continuous improvement of operations.
Coordinating the activities of all departments falling under your responsibility.
Checking ALL arrival villas for standards compliance.
Meeting/greeting arrival and departure guests.
Maintain and develop the Property offering in the service departments.
Conceptualizing processes, service and products offered at Property, always doing so within the parameters of the essence of Property. Maintaining operational standards and procedures.
Always arriving to exceed the expectations of the guests.
Management of the detail and maintaining out points of difference.
LEARNING, GROWTH & EMPLOYEE MORALE
To ensure the implementation of appropriate training to enhance the level of knowledge, skills & attitude among team members.
Appointment and administration of staff in all departments under your responsibility.
Management of the overall staff welfare, development and meeting reasonable expectations of staff in the departments falling under your responsibility.
To set annual & periodic objectives for all operational departments & operate an effective & timely Performance Management System.
To ensure that team members are recognized & adequately rewarded for their performance and contribution.
To ensure that high performing team members are retained
To ensure that the environmental and conservation standards are adhered to by all guests and staff on Property.
Continuously implement rat control procedures.
Regularly come up with initiatives to reduce waste and further improve the environment.
Guest education on environmental awareness and conservation
Team member awareness on conservation of the environment
Initiatives to preserve environment
KEY RESULTS AREAS (KRA’s)
The Key Results Areas for this position are:
Ensuring the delivery of high touch and luxury service
Revenue and Profitability
Guest retention and loyalty
Preventive maintenance of the facility
Leave management and productivity
Product development in rooms, food & beverage, kitchen
Preservation of Environment
Compliance with government regulations
Maintain and improve Property standards
Safety & Security
Team member retention / turnover
Team member development
Team member satisfaction
Management of all departments under your responsibility through the defined standards.
Management of staff.
Budgetary and stock control
Daily operations management.
Lived in remote locations
Strong moral values
Attention to detail
Knowledge of high touch service
Care for the environment
If you feel you are suitable please send us your updated CV, a recent head shot photo and 3 contactable references.