Call Centre Admin Support required: Salary R9 500 per month

City of Johannesburg, Gauteng
R9 500 a month

KEY PERFORMANCE AREAS:

First point of contact for all calls point of contact for clients
Capture detail of calls onto system
Addressing client queries within scope of work
Perform investigation into query to obtain end result reason
Reply back to callers once information have been received
Ensure all calls are closed timeously

Qualifications:

SKILLS, QUALIFICATIONS, AND EXPERIENCE:

Matric
1 Year of customer services experience
Knowledge of FAIS legislation
Regulatory exams at qualified representative level
Proficiency in Microsoft office Intermediate skills in Excel
Excellent written skills, verbal skills, and telephone etiquette
Excellent analytical skills

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Source: Indeed