Claim Handlers wanted immediately: APPLY HERE
What will you do?
Under general direction, researches, collates, records and examines coverage information to make highly complex short term claim settlement determinations. Within company guidelines, approves or deny payment. May assist in training lower-level Claims Clerks.
What will make you successful in this role?
Understanding incoterms ( contract of sales )
Understanding international & local trade
Full acquainted with shipping documents
Able to understand standard marine policy wording including Hull & pleasure craft / Stock Throughput/Cargo Policies
Fully understand the Institutes Cargo Clauses especially “A” ; “B”; “C” , AIR / Frozen Food Clauses
Report all complex claims and claims over the mandate to seniors based on their mandates.
Responsible for requesting mandated payments.
Assist in extracting files for diary & maintain diary control as may be requested by Senior claim specialist/team leader
Involves team leader / specialist in complicated / problematic claims / large losses
Appoint or forward docs to a recovery agent once claims are finalized and update recovery schedule
Keeps management/underwriters updated on policies with excessive claims and trends
Assist with accounts inquiries/dispatch of documents iro reinsurance claims
Qualification and Experience
Number of years of experience required: 5-7 years (general insurance)
2 years in the Marine industry will be advantageous.
Knowledge and Skills
Good written and verbal communication skills.
Technical and Analytical Skills
Written and Verbal communication skills (English)
Excellent negotiation skills
Development of critical skills and capabilities
Adaptable and responsive to change
Decisive and initiates action
Performance under pressure (Resilience)
Organized, structured and effective planner
Living the values
Communication skills (verbal & written)
Empathy and Conflict Handling Skills
Planning and Organising
Writing and Reporting
Following Instructions and Procedures
Working with People
WHO WE ARE:
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.