Customer Care Supervisor needed: Salary R12 000 to R15 000 Per Month

Customer Care Consultant

Customer Care Supervisor needed: Salary R12 000 to R15 000 Per Month

Vacancy Details
Employer: National Risk Managers ( Affinity Health)

Core Purpose

Supervise the Customer Care department to reach and maintain set standards and targets.

Key Performance Areas/ Key Result Areas

Maintain High Department Performance

Develop Customer Care strategies

Oversee Departmental Personnel Processes

Perform ad hoc Administrative Duties

Activities/ Tasks

Maintain High Department Performance

Define and communicate customer service standards

Oversee the achievement and maintenance of agreed customer service levels and standards

Plan, prioritize and delegate work tasks

Manage resources and tools for quality service delivery

Review customer complaints and resolve any escalated queries

Track customer complaint resolution

Coordinate and manage customer service projects and initiatives

Develop and performance management staff

Identify and address staff training and coaching needs

Develop and implement Customer Care strategies

Develop and implement customer service policies and procedures

Direct the daily operations of the Customer Care team

Analyze data to determine customer service output

Identify and implement strategies to improve quality of service, productivity, and profitability

Liaise with management to support and implement growth strategies

Oversee Departmental Personnel Processes

Review and assess customer service contracts

Understand and implement all roles within the department

Establish staffing requirements

Conduct interviews

Perform ad hoc Administrative Duties

Monitor accuracy of reports and database information

Meet departmental budget

Compile and submit periodic reports

Resolve mandate queries received from the bank

Perform other duties as delegated by management

Perform regulatory supervisory functions

4) Preferable Qualifications



Desired attributes

Ability to remain calm

Handle pressure

High-stress tolerance


Maintain patience and efficiency


Adaptable and flexible

Attention to detail




Honest, hard-working and humble.

Required Skills:
customer care
call center

Candidate Requirements

Mandatory Experience/Exposure

Previous supervisory experience within a call centre

Knowledge and Skills:

Exceptional verbal and written Communication Skills

Good listening skills.


Organizational skills

Leadership skills.

Problem-solving skills

Computer literate. (MS Word, MS Excel, MS Access, MS PowerPoint and MS Outlook)

Delegating skills

Negotiating skills

Reporting skills

This position reports to the Operations Manager

Apply before Tuesday, January 7, 2020 – 60 Days left
Companies may expire jobs at their own discretion.
If you have not received a response within two weeks, your application was most likely unsuccessful.

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Source: Careers24