Customer Service Representative wanted immediately: APPLY HERE

Woodmead, Gauteng

Job description:

Handles varied customers transaction; including inbound calls, service complaints, general product inquiries, customer order entry and servicing customer accounts; communicate with other departments and providers to research and resolve issues, identify and implement service solutions; monitor progress using service measurement systems; identify areas to improve communications and efficiency of operations through continuous improvement efforts
handles customer inquiries/complaints of moderate scope and complexity such as product returns/exchanges, pricing issues, product promotions, where to buy products, etc.
analyze, recommends and suggests alternative solutions to meet customer needs and/or specific needs

builds credibility and trust with 3M customers by providing value-added services such as recommendations for product applications, promotional opportunities, order enhancement, related sales, etc.
performs order management including shipping routings, order consolidation, import/export, expedites, investigates customer billing issues
review purchase order requirements to ensure compliance with 3M terms and conditions

Job requirements:

Minimum of 5 years’ experience in a customer-focused environment
Microsoft Office Proficient
Microsoft Excel Proficient
Order Management expertise
Claims Management expertise
Excellent communication skills (ability to communicate with external & internal stakeholders, manage customers’ queries and complaints, etc.)
Ability to create, interpret and analyze data
Ability to work collaboratively on a cross-functional basis and interact with other contacts/departments within the business teams (locally and regionally)
Ability to work under pressure to meet deadlines
Experience in the Health care industry (preferred)
Building and maintaining relationships with both internal and external customers
SAP expertise is a plus.

What we offer:

challenging and interesting job in great team
exciting line of products
competitive salary and benefits package
opportunities for professional and personal development

Apply now for this exciting opportunity with 3M. 3M is an Equal opportunity employer and as part of our recruitment strategy we aim to promote and develop from Internal. Let us work together to develop your career within 3M.

Apply Now

Source: Indeed