Debt Collection Agent wanted urgently: APPLY NOW
Century City, Western Cape
An exciting opportunity for Collections Agents has just become available on our Prodigy campaign in Century City.
We are looking for high performance, target driven individuals, with exceptional communication skills. The main purpose of the role will be to speak to customers that have an outstanding balance and help them get out of debt and prevent them from falling back into debt by ensuring the right and sustainable actions are in place.
As a Senior Associate: Operations you will:
Be required to proactively contact customers both by telephone and in writing. This will require both inbound and outbound calling, Be required to work to agreed quality standards and within agreed timescales;
Be responsible for proactively developing and maintaining your specialist industry, business and system knowledge;
Be responsible for managing complaints and ensuring the compliance of these;
Need to liaise with both internal and external colleagues throughout the business and externally with customers;
Have knowledge of debt collection techniques and be able to demonstrate excellent negotiation and communication skills;
Work with your customers to reduce debt in a timely manner to meet agreed targets. This will involve dealing with customer’s queries and internal queries within agreed SLA’s. Part of the role will be to mitigate any risk to our client and take necessary escalation action as appropriate;
Maintain customer-related information on systems to the required standards to progress work, maintain accurate records, identify gaps in customer’s records and proactively collect appropriate information.
Candidates must be able to work the following operational hours:
9-hour shift allocation, 24-hour Operation, Monday to Saturday (including public holidays)
EXPERIENCE, KNOWLEDGE, SKILLS, AND ATTRIBUTES REQUIRED:
6-12 Months’ Collections Call Centre experience
Preference will be given to candidates with experience in dealing with international clients (particularly in the US Market);
High proficiency in verbal and written English (a neutral accent is preferred as customers are businesses based in Canada);
Customer orientation in an international and multicultural context; able and willing to find out what the customer wants and needs and to act accordingly, taking the organization’s costs and benefits into account;
Focus on quality; Set high-quality standards for your work and strive for continuous improvement.
Job Type: Full-time
Debt Collections: 1 year (Preferred)