Hotel Receptionist wanted urgently: APPLY NOW
City of Johannesburg, Gauteng
Hotel Receptionist required for greeting and ensuring that guests are accommodated are the primary roles of a hotel receptionist, often referred to as a hotel front desk agent or clerk. The hotel receptionist is typically the first hotel employee guests encounter when they arrive at a hotel, so easy conversationalists with a welcoming, courteous manner will help set the right tone in this role.
They’re also tasked with managing reservations and checking out guests. Receptionists work for both large hotel chains or smaller, private facilities. Because hotels serve guests at all hours, receptionists may need to work weekend and holiday shifts during any range of the establishments operating hours. Often an entry level position, hotel receptionists report to the front office or hotel manager. Experience as a receptionist can kick start a career in a variety of roles within the hospitality industry.
Hotel Receptionist Duties and Responsibilities:
Current job listings commonly included the following duties among the core responsibilities of a hotel receptionist
Hotel receptionists greet incoming guests and welcome them to the hotel. They confirm reservations, explain hotel amenities, give directions to rooms, and produce room keys. They also arrange for luggage to be brought to rooms upon request.
Handle Guest Inquiries and Complaints
From providing additional linens to handling complaints about noise or room temperature, hotel receptionists are responsible for accommodating guests during their shifts. They contact necessary personnel, such as managers or housekeeping, to handle specific requests or complaints.
Hotel receptionists take all incoming calls at a hotel. They handle phone reservations, confirm previously-made reservations, give directions to the hotel and answer any questions customers have about the lodgings.
When guests stay is over, hotel receptionists handle checkouts. At this time, they will issue payments such as additional room charges and process debit or credit cards to pay for room fees.