Inbound Customer Service Contact Centre Agent – UK Energy Provider

Inbound Customer Service Contact Centre Agent

Join our winning Team! We are Inbound Customer Service Contact Centre Professionals with experience in the UK Energy & Utilities sector!

Job Description

Customer-focused and results-oriented individuals with sound problem solving and interpersonal skills to deliver effective solutions to customers in the UK Energy & Utilities sector.

Key Responsibilities 

* Professional Query Handling ( Inbound)

* Respond to a defined range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers.

* Liaise with internal/external parties to resolve customer queries

* Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.

* Provide accurate information to customers

* Complete a defined range of transactions using specified processes to ensure accurate processing of information


– A Matric certificate or equivalent qualification

– Proficiency in English is an essential requirement

– Neutral accent

– Preference will be given to candidates with experience dealing with UK and/or international clients

– A minimum of 12 months working experience in dual-focus (back-office & voice) with inbound/outbound contact centre environment

Apply NOW – Email Glenda at [email protected]

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