Executive Personal Assistant wanted: Salary R5 000 per month
Bellville South, Western Cape
R5 000 a month
Duties and responsibilities (including, but not limited to):
Creating a smooth, happy environment
It is essential to ensure a smooth, efficient work environment for the executive. Working as a team with the Executive is essential to the overall success of the Executive, the collections department and the business as a whole.
Assisting with making calls
On a daily basis ensure that all calls on your Executive book for the day are done. Including current, overdue and disputed Debit Orders.
Check Appointments for the day to ensure that all appointments made for the day are attended to.
Read all incoming emails, ensuring that a reply or a phone call is given as required for the successful management of the lead. Messages needing the attention of the Executive are immediately escalated for their attention.
Following up with payments
All students who have received emails but who have not yet responded need to be contacted to ensure they received, understood and are happy with the previous communication.
Once a student has paid they are to receive a call to see if they received their books and are coping with their studies.
If a payment is delayed follow up with the student to see what has gone wrong.
All students that cannot be reached is to be called at least 5 times in order to ensure the best possible possibility of reaching the student.
After 5 attempts an email must be sent alerting the student to the attempted call.
Cell phone management
All calls to the work cell phone should be answered by the Assistant, and concise, informative messages taken for the Executive. This includes Whatsapp and other messages on the phone.
Checking data and payment method
Checking of the student account, bank statements and debit order list is done in order to find payments, and ensure the correct payment method has been instituted.
Assisting where needed
Assisting with any collections tasks when it’s necessary or as requested by the manager.
Qualifications and Experience:
Matric, or Any Equivalent Academic Qualification.
OR Computer literacy,
Great telephone skills, voice, attitude
Understanding distance learning,
Customer service and admin experience
Please note: This is a temporary position and only people who speak both Afrikaans and English should apply.
Job Type: Temporary
Administrative office procedures, practices, and equipment: 1 year (Preferred)
caregiving: 1 year (Preferred)