Receptionist or Front of House wanted: Salary R8 000 to R10 000 per month

Cape Town, Western Cape
Full-time, Permanent
R8 000 – R10 000 a month

A newly built guest house in Camps Bay is looking for a receptionist to serve as guests’ first point of contact and manage all aspects of their accommodation.

The responsibilities include; receiving and registering guests, managing reservations and providing information about rooms, rates, and amenities.

Responsibilities:

Welcome guests upon their arrival
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Assign rooms to guests
Provide information about the guest house, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments

Requirements:

2 years of previous experience in a hotel or guesthouse in a similar role is ESSENTIAL
Experience with hotel reservations software
Understanding of how travel planning websites operate, like Booking.com and TripAdvisor
Customer service attitude
Excellent communication and organizational skills
Formal qualification(Diploma or Degree) in hotel management is ESSENTIAL

Job Types: Full-time, Permanent

Salary: R8,000.00 to R10,000.00 /month

Experience:

previous: 3 years (Required)

Education: Diploma (Required)

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Source: Indeed