Service Desk Technician required urgently: APPLY NOW
The Candidate will be working in a service desk/call centre environment and having a team player is very important. The successful candidate will report to the Service Desk Manager.
Accurately communicate via telephone, Team Viewer, Any Desk, Email, Skype in clear informative written English, without the use of jargon
Provide excellent service to customers and meet expectations based on agreed processes
Manage all incidents, maintain resolution times as specified in the company service level agreement
Own customer issues through to resolution and to recognize when to escalate
Provide reports as and when required.
Ensure all service calls are closed on time
Assist the Service Desk Manager with ad-hoc projects and tasks from time to time.
Keep job cards updated with clear informative written English, without the use of jargon.
Establish/ Maintain contact with onsite technicians to assist with anything required.
Constructively participate as a member of the wider team
Ensure protection of the company’s interests always and in all circumstances
Take all practicable steps to ensure personal safety and the safety of others.
Demonstrate professional skill and a high standard of fairness and integrity
Record, analyze and classify customer concerns
Creating, resolving and reassigning tickets.
Excellent written and verbal communication skills
Information technology system support skills
Excellent Microsoft Office skills
Commitment to customer service
Able to work under high pressure
Grade 12/ NQF4
N+/A+ would be HIGHLY advantageous
Previous Experience, certificate, diploma or a degree in Information Technology
At least 1years’ previous experience in a call center/ Service desk environment.