Technician wanted immediately: APPLY HERE
Full Job Description
The Technician will be responsible to test, diagnose and repair allocated jobs. The Technician will also be required to work on the production line.
Complete optimum number of repairs per day according to the specific discipline.
Maintain work rate at above 90% of SLA.
Maintaining a rework rate of below 3%.
Follow the correct test process for international brands.
Log test results on the server.
Follow up with clients awaiting feedback and update the notes on Studio.
Return 100% of test stock to service stores within 2 days from receipt.
Documents actions by completing production and quality forms.
Contributes to team effort by accomplishing related results as needed.
Provide customer support, either telephonic or at the front desk.
Assemble, test, pack, image and QC Desktops, Notebooks and Tablets.
Keep to production schedule.
Check the information system for outstanding production orders.
Upgrade and downgrade OS where required.
Qualification and Experience:
CompTIA A+ (International)
+2 years’ experience as a field technician
Hands on technical experience
Skills and Knowledge:
Basic computer literacy especially in Microsoft applications skills
Problem solving skills (analytical)
Good communication skills (verbal and written)
Technical skills and problem analysis
Hands on technical exposure
Good knowledge of general administrative and internal processes
Knowledge of ICT industry
Knowledge of windows 7 & 8
Knowledge of Android