Tourism Officer required immediately: Salary R411 838 to R411 838 per year

Tourism Officer

Tourism Officer required immediately: Salary R411 838 to R411 838 per year

Division Eco-tourism and Access
Business Unit Tourism Operations
Minimum experience Entry Level
Company primary industry Environmental Services

Job functional area Operations:

Salary R411 838 – R411 838 per annum

CapeNature seeks to employ a suitably qualified, experienced, and customer-centric individual as the Tourism Officer, for a portfolio of reserves in the West region. The portfolio of reserves includes World Heritage sites and the majestic & ever-popular, Cederberg Wilderness Area. The successful individual will work alongside a team, to drive optimal visitor satisfaction by ensuring efficient and consistent service delivery.

The reserves include; Cederberg Wilderness Area encompassing Algeria and Kliphuis, Matjiesrivier, Rocherpan, Lambert’s Bay Bird Island, Groot Winterhoek Wilderness Area, Wolwekloof, Limietberg (Tweede Tol) Nature Reserves. The bouquet of tourism products covers self-catering cottages, overnight hiking huts, camping, picnicking, communal recreational facilities, and a variety of day visitor activities such as hiking and fishing, to name a few. The successful individual will be based at CapeNature’s Head Office, in Cape Town.

RESPONSIBILITIES:

Coordinate Tourism Operations, regionally

Input, champion, implement and project manage a consistently high level of service excellence across all aspects of eco-tourism operations and the guest experience within the West region reserves in the Western Cape

Project Manage Key Programs and Maintenance:

Input and project manage key programs, improvements, regular maintenance and drive the support required in Product Development across the reserves, all of which is underpinned by elements of innovation and green technology solutions

Building Internal & External Stakeholder Relationships:

Build key relationships with internal and external stakeholders in order to execute on the overall strategic plans for the region, and to ensure that the regions’ tourism product is top of mind

A High Performing Team:

Develop, support, motivate and manage a team of high performing individuals within the region, to deliver successfully on the strategic operational plans

Delivering Service Excellence through Business Opportunities:

Project manage the relationship, contract, and in driving service excellence standards offered by concessionaire partnerships. In addition, identify and research new opportunities to grow the experience offering and facilities at reserve level

REQUIREMENTS:

A formal Tourism / Hospitality / Project / Business Management related qualification with at least (5) five years’ appropriate tourism/hospitality industry experience;
At least 2 (two) years’ experience in managing a team
A valid Code B drivers’ license
Demonstrate working knowledge of the Microsoft Office Packages
Demonstrate excellent communication, project coordination, budget management, time management, and customer-focused skills required
An energetic and self-motivated individual with a positive attitude
Language proficiency in two (2) of the three (3) official languages of the Western Cape

RECOMMENDATIONS:

Experience in an eco-tourism environment is preferred, but not a necessity;
Demonstrate experience managing accommodation/tourism facilities;
Background knowledge of nature-based tourism and conservation

Apply Now

Source: Indeed

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