Cash Migration Official E urgently needed: APPLY NOW
Pretoria, Gauteng
About us, purpose, experience and qualifications
about us
Helpful Effective Ethical Innovative Accountable and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s Employment Equity plan The Bank actively supports the recruitment and advancement of individuals with disabilities. We recommend that candidates be encouraged to declare their disability and consult the Bank should they require reasonable accommodation.
purpose
To provide customers with appropriate self service solutions and develop enduring and rewarding relationships through great sales and service experiences. Manage the growth of customer self service utilisation to increase client migration to eChannels. Ensure Self Service Device availability.
experience and qualifications
NQF 4 Qualification Preferred (Ideal) Qualification
Relevant NQF 5 qualification as prescribed by the Financial Services Board
Regulatory Exam qualification
An appropriate recognised business Diploma or Higher Certificate at
NQF level 6
FAIS – Yes Experience
Previous experience with all aspects of ATM/ADT routine maintenance is essential.
Basic technical skills.
1-2 years experience in a sales and customer interaction role preferably within a financial services industry.
Technical knowledge in the field of devices is a benefit (laptops, smart phones, tablets).
Technical knowledge in the field of ATM/ADT devices is a benefit.
Thorough knowledge of the transactional offerings on ATM/ADT devices.
Provide after hours support for the ATM/ADT’s under his/her responsibility.
Ability to work with cash accurately
additional requirements
responsibilities
Connect with our customers by living up to our brand promise of “how can we help you?”, at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs
Conduct myself in an ethical manner at all times
Take ownership of solving our customer’s problems or queries as efficiently and quickly as possible
Take ownership of solving our customer’s problems or queries as efficiently and quickly as possible
Adhere to the TCF (Treating Customers fairly) principles in all that you do
Custodian of the Self Service image of the branch. This includes the maintaining of this image throughout the day
Maximize channel optimisation opportunities identified aligned to customer needs
Use opportunities identified to increase market share
Ensure activities support cost containment and reduction
Optimize every customer interaction to migrate or convert customer to e-channels and or encourage use of digital and self-service channels
Always comply with procedures and processes contained in the relevant business guidelines
Keep up to date with daily changes in technical specification and pricing of devices.
Ensure all self-service devices are fully functional 24/7
Provide after hour support for self-service devices under his/her responsibility
Forecasting, managing and monitoring cash holdings in self-service devices
Demonstrates behaviour in support of the organizational values
Takes accountability for own performance, personal and career development
Contribute to the overall effectiveness and success of the team
Maintain an ability to adapt to ever-changing business and customer needs
Apply Now
Source: Indeed
