Administrator – Life Insurance/Junior Processing Clerk wanted: Salary R8 000 to R20 000 per month

Johannesburg, Gauteng
R8 000 – R20 000 a month

Life Insurance Administrator/Junior Processing Analyst

Sandton

Primary focus of the role is policy administration and ensuring seamless service is delivered to clients

Work closely with members of Life Assistance teams

Self-administration and self-monitoring of workflow items according to agreed SLA per process.
Processing forms, instructions, applications, etc. requested by customers for the processes that you participate in
Dealing with queries through to resolution
Adherence to all quality standards set per process for the processes that you participate in
Ensure that processes are completed within the required SLA
Identifying and reporting on service failures and errors
Provide clients with the organization’s service and product information when required
Provide input to the effectiveness and soundness of policies and procedures for the processes that you participate in
Ensure that all correspondence is professional and in line with standards and protocols of the organization
Adherence to the processing area’s processes and Activity Work Instructions
Adherence to organizations compliance processes and policies
Punctual follow-up and feedback on clients queries
Ability to deal with complex work fast and accurately

Qualifications, Knowledge, and Experience:

Grade 12 / Matric with Maths Literacy NFS achievement level 3
Have worked in the policy administration division
Experience with funeral services claims and life insurance
2 years working experience in capturing, policy administration of claims assessment role
Membership data administration
Premium reconciliation
Entry-level business and operational knowledge of insurance administrative processes
Good knowledge of the business administration platforms
Entry-level knowledge of contact centre technologies and equipment
Entry-level understanding of the business products
MS Office and PC literate
Able to communicate in more than one language
Excellent verbal and written communication skills
Able to operate effectively under pressure
Have an analytical mind and above-average problem-solving techniques
Good time management skills
Proactive and innovative.

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Source: Indeed