Customer Service Agent wanted urgently: APPLY HERE

Century City, Western Cape

The position available is for one of our biggest UK clients and is based from Century City offices.

Key Responsibilities

Provide reliable and trustworthy customer service to one of UK’s largest energy provider.
Identify and understand customer needs to consistently provide a high-quality service.
Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and effective manner.
Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.
Provide accurate information on products and services to clients to ensure consistency across the organization.
Promote and cross-sell the UK client’s products and services to complement existing products (where applicable) and enhance customer experience and loyalty.
Operate customer-related information systems to maintain and secure records.
Contribute to the success of the team and the business by achieving personal targets.
Adhere to the company and department standards, policies and procedures.

Qualifications and Experience

Minimum requirement of at least a good Grade 12 (Maths and/or Maths literacy is essential)
Diploma to Advanced Diploma (Advantage)
Minimum of 6-12 months customer service experience (Essential)
Minimum of 6 months call centre experience (Essential)
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Required Skills:

Computer literacy (Essential).
Proficient in MS Word, Email and good typing speed (Essential).
Neutral accent with excellent verbal and written English communication skills (Essential)

Competencies:

Customer orientation
Results Driven
Quality focus
Planning, organizing and prioritizing
Ability to work under pressure
Ability to adapt to constant changes
Ability to work in teams
Conflict resolution
Empathetic

Type of Position: Permanent Position

Office: Century City

Hours: Mondays to Fridays: 9 a.m. – 10 p.m. and Saturdays: 9 am – 8 pm and Sundays from 12 pm – 18:00 pm

Salary: Market-related for medium to a high skilled agent with the prospect to earn up to R3000 commission per month

Benefits: Affordable Medical Scheme (Compulsory)

Job Type: Full-time

Experience:

customer service: 1 year (Preferred)

Apply Now

Source: Indeed